Privacy Policy

1. Introduction

This Privacy Policy describes how Soitmed ("we," "us," or "our") collects, uses, protects, and shares your personal information when you use our application and services.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our services.

2. Information We Collect

2.1 Information You Provide to Us

• Account Information: Name, email address, phone number, password
• Profile Information: Profile picture, job title, company information
• Business Information: Medical equipment details, maintenance contracts, service requests
• Payment Information: Billing details, payment information (processed securely through third-party providers)
• Communications: Messages and correspondence with support team or technicians

2.2 Information We Collect Automatically

• Device Information: Device type, operating system, unique device identifier
• Usage Data: Features used, time of use, app interactions
• Location Data: Approximate location (if you grant permission) to improve maintenance services
• Logs: IP addresses, access times, app actions

2.3 Information from Third-Party Sources

We may receive information about you from other sources, such as business partners or service providers, to improve our services.

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Providing Services

• Create and manage your account
• Process maintenance and service requests
• Facilitate communication between customers and technicians
• Manage maintenance contracts and billing
• Track medical equipment and maintenance history

3.2 Improving Services

• Analyze usage patterns to improve the app
• Develop new features and services
• Conduct research and analytics
• Troubleshoot and fix technical issues

3.3 Communicating with You

• Send service notifications and updates
• Respond to your inquiries and support requests
• Send marketing information (with your consent)
• Notify you of changes to our services or policies

3.4 Security and Compliance

• Protect the security and integrity of our services
• Prevent fraud and illegal activities
• Comply with legal obligations
• Enforce our terms and conditions

4. Information Sharing

We do not sell your personal information. We may share your information in the following cases:

4.1 With Service Providers

We share information with trusted third-party service providers who help us operate our business, such as:

• Cloud hosting services
• Payment processors
• Analytics services
• Technical support service providers

4.2 With Business Partners

We may share information with technicians, suppliers, and other business partners to provide maintenance services.

4.3 For Legal Reasons

We may disclose your information if required by law or in response to valid legal requests from public authorities.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

• Encryption of data in transit and at rest
• Access controls and authentication
• Regular security monitoring
• Employee training on data security
• Periodic security testing

6. Data Retention

We retain your personal information for as long as necessary for the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

When you delete your account, we will delete or anonymize your personal information, except what must be retained for legal compliance or legitimate business purposes.

7. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (under certain circumstances)
• Restriction: Request restriction of processing of your information
• Portability: Receive your information in a structured, commonly used format
• Object: Object to processing of your information for certain purposes
• Withdraw Consent: Withdraw your consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us using the contact information provided below.

8. Children's Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child, we will take steps to delete that information.

9. International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence. We take steps to ensure your data is processed securely and in accordance with this policy, regardless of where it is processed.

10. Cookies and Similar Technologies

We use cookies and similar technologies to improve your experience and collect information about how you use our services:

• Essential Cookies: Required for the app to function
• Analytics Cookies: Help us understand how our services are used
• Functional Cookies: Remember your preferences and settings

You can control cookies through your browser or device settings.

11. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.

You are advised to review this Privacy Policy periodically for any changes. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.